Overview
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library,…
Kaseya VSA
Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules
Kaseya VSA helps to save time and money allowing your technicians to do real tech work.
Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.
Kaseya VSA your answer to remote connectivity
Kaseya VSA--Automate everything!
Kaseya VSA - What you are looking for in an RMM suite.
Kaseya VSA is the right choice for your MSP
Buyer Beware! Broken System, Terrible Support, and Inescapable Long-term Contract
Kaseya...more like KaseNO!
VSA is great at improving IT infrastructure reliability
Get Kaseya to improve your IT infrastructure!
Best in class
Kaseya VSA Review
Budget friendly but with high-end features.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Policy-based automation (11)8.989%
- Patch Management (11)7.474%
- Remote monitoring (12)5.858%
- Network device monitoring (12)5.353%
Pricing
What is Kaseya VSA?
Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
78 people also want pricing
Alternatives Pricing
What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
What is XEOX?
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of…
Product Demos
Kaseya VSA Ransomware July 2021
IT Automation With Kaseya VSA Saves Time and Increases Productivity
Features
Monitoring Tasks
Various types of monitoring
- 5.8Remote monitoring(12) Ratings
Monitoring of network operational activities through the use of remote devices known as monitors or probes
- 5.3Network device monitoring(12) Ratings
Monitor the real-time performance and health of devices on your network
Management Tasks
Various tasks required to keep systems running smoothly
- 7.4Patch Management(11) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
- 8.9Policy-based automation(11) Ratings
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Product Details
- About
- Tech Details
What is Kaseya VSA?
Kaseya VSA Video
Kaseya VSA Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(109)Community Insights
- Recommendations
Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.
Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.
Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.
Attribute Ratings
Reviews
(1-7 of 7)Kaseya VSA
- Remote client connections
- Provide a single pane of glass for all systems' update statuses, rollouts, and approvals
- Remote command line options
- The interface can be a little sluggish at times
- There is no option that I've seen to connect to an IdP
- We've seen occasional double entries of agents, there doesn't appear to be any mechanism to prevent this.
Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules
- Allow for mass deployment of software
- Allow for easier third party software patching
- Remote sessions onto client machines
- Gathering an aggregate of computer information from endpoints
- Security, or lack thereof from cyber attacks
- Many features should come standard but require purchasing add-on modules
- Better network monitoring tools built into base platform
Kaseya VSA is the best!
- Windows updates management.
- Selectively install updates.
- Third party patching.
- Policy management.
- Remote control.
- VSA updates can be problematic.
Kaseya VSA, great tool but could use some improvements
- Advanced scripting system, provides a great engine for building and deploying scripts to multiple computers and/or servers.
- Remote control features, utilize clipboard as well as copying files and other settings.
- Windows and third-party patching, push software updates as well as Windows Updates to servers and workstations.
- Remote control is very slow. Both initiating connections and utilizing remote access is a bit slower than expected, and slower than competitors.
- Interface is a little clunky. It's sometimes hard to navigate and difficult to pickup for new users.
- Overall not very intuitive. Strange decisions for the backend code. In order to remotely connect once locating your agent, you must click on a small, unlabeled button on the far left. Hovering over the button is also how you review data, none of this is easy to pickup.
Kaseya VSA in a nutshell
- Applies specific settings to machines that match certain criteria
- Remotely run scripted procedures against monitored events in system event logs
- Maintains and audit and change records of all devices
- Manages machines across multiple active directory domains
- Policy application & push. Currently all policies claim to not be current on 1000's of machines, when in fact they are. Re-running policy sync's across all devices daily is a huge tax on the system. Although this is strictly a cosmetic issue, because the policies are in fact correct & current, the dashboard lacks the ability to keep its' records straight. This has been a problem since version 6.
- Live connect. In earlier versions I could customize web links for end users, this feature was removed in 9.0, and has been raised to dev on multiple occasions. Under the current version only a max of 5 links appear, and they are customization by the end user.
- Patch policies need to include a simpler way to exclude patches. Like with WSUS its much simpler to have a policy that denies specific patches rather than creating a policy to allow everything with exceptions. When policies are changed every month with new patch cycles this is hard to manage.
- The Reporting feature lacks an intuitive interface. Its easier to write a query and run it on the back end in Microsoft reporting than use the built-in reporting feature.
- Procedure log interface needs to be created. When writing procedures and then testing them, I have to leave the procedure section and browse logs under audit, then return to procedures.
- Procedures that fail need to have additional logging, there is a lot of guess work when trying to understand why a procedure failed, this could be simplified by passing the powershell or dos failures directly into kaseya, instead of saying this line item failed.
- Procedures that fail under IF then statements, it would be better to state which line item failed when using if then statements instead of saying a script failed at the if then statement and not a line within the if then statement.
Where Kaseya runs short is in their product support. They lack the understanding of their product, I end up solving most of my problems even after opening tickets. They also like to close tickets that are still in progress, as well as open multiple tickets for the same issue.
Kaseya is a solid choice
- Remote access is fast and stable when needed to share a users session on a workstation. This allows us to directly see problems/errors, and directly witness what the user is trying to do when encountering problems. This is much more effective than relying on a users description of a technical issue.
- Endpoint support is available without the user ever knowing you're working on their machine. Whether you're transferring files or applying registry edits, they keep working while you work.
- Kaseya is always adding additional modules and interfaces with both internal and third party applications such as Veeam. Getting so much functionality in a single window makes our complex environment more simple to manage.
- The only area I can see where a lot of room for improvement can be made is in scripting of Agent procedures. Making operations more modular and able to be assembled by technicians who might not be strong in a scripting environment would be helpful. In the mean time, Kaseya has an entire site and a whole team of developers who write Agent procedures for common tasks and make them available for free to all Kaseya VSA customers.
An Honest Review of Kaseya IT Center
- Third Party Patching
- Software Deployment
- System Monitoring
- System Alerts
- Remote Desktop - Not always able to connect
- Better Support and Documentation
- More offerings of KB Articles, webinars, and online resources